Sales & Relationships
P.O.W.E.R.F.U.L Sales & Relationships
One-third of the capacity of managers and their direct reports go unrealized. Would it be acceptable if your computer, Blackberry or iPhone was down for 3-hours/day....every day?
Never.
Wouldn't it be nice to have this addressed across all areas of the business with the same approach?
Sales - High Performing Teams - Customer Service all these areas directly create profit. If each staff member increased effectiveness even one more hour a day, what would that be worth your company?
The extent to which people utilize their discretionary efforts in helping the organization succeed can be measured and improved. Peoplepower has created a process that helps organizations build and individuals take responsibility for engagement.
All our programmes have a cycle to embed learning. You can pick and choose the ones that work for you and your organisation. To create habit changing behaviours in the workplace, this process maximises your training dollars and has your Team and Leaders Empowered to create sustainable Long term profits.
Download a copy of our Sales & Relationships information brochure (PDF, 80kb).
Sales and Relationship Management
Our Programmes can be customized to suit Junior, Intermediate, and Senior levels of your team.
-
Step One - Information Delivery (2 days)
-
Learning Modules:
- Creating a Mindset for Success
- Powerful Language
- Personality Types and Styles
- Engagement with Impact
- Powerful Impact at every meeting
- Powerful Credibility Statements
- Quality Conversation - Discovery Techniques
- Personal Action Plans
-
-
Step Two - Group coaching (2 x 2 hours Sessions)
-
Session One:
- Assess retained learning
- View outcomes of implementation
- Identify gaps and discuss roadblocks
- Action Plan going forward
Session Two:
- Review Action Plan
- Revisit learning
- Introduce new learning (coaching conversation: self/others)
- Complete Action Plan
-
-
Step Three - One on One Coaching
-
Individual Coaching to embed learning and enhance practical application is available on request.
-
-
Step Four - High Performance Coaching (2 days)
-
This is for your Team leaders/Managers:
To understand how to manage and maintain your Team's performance and how to coach to individual situations using self discovery and self management techniques to effect sustainable change.
- Coaching and how it fits in your big picture
- State Management
- Learning Styles
- Communication Skills
- Understanding People and Performance
- Coaching Conversation
- Video Practice and Feedback
- Action
-
Other modules available: Rapid Referrals, Objections or Rejection.
Building High Performance Teams
Through Interactive Facilitation we create fun sessions to have the team look at the way they work together. Communicate, manage differences and make decisions The outcome of your Time with us is your Team building their OWN "Way of Being" or "Rules of Engagement" in the workplace.
-
Step One - Information Delivery (6 x 2 hour Sessions)
-
Learning Modules:
- Empowered Teams
- Rules of engagement
- What's inside your circle of influence
- It all begins with me
- Different wiring
- What choice did you make today?
- It's not all about me!
- Looking back
- Looking forward
- Quality conversations in the workplace
- Committed and Non Committed Complaints
After every session a Team Action is chosen and implemented, subsequent sessions review roadblocks and actions plans.
-
-
Step Two - Group coaching (2 x 2 hours Sessions)
-
Session One:
- Assess retained learning
- View outcomes of implementation
- Identify gaps and discuss roadblocks
- Action Plan going forward
Session Two:
- Review Action Plan
- Revisit learning
- Introduce new learning (coaching conversation: self/others)
- Complete Action Plan
-
-
Step Three - One on One Coaching
-
Individual Coaching to embed learning and enhance practical application is available on request.
-
-
Step Four - High Performance Sales Coaching (2 days)
-
This is for your Team leaders/Sales Managers:
To understand how to manage Sales performance and how to coach to individual situations using self discovery and self management techniques to effect sustainable change.
- Coaching and how it fits in your big picture
- State Management
- Learning Styles
- Communication Skills
- Understanding People and Performance
- Coaching Conversation
- Video Practice and Feedback
- Action
-
Customer Service Excellence
If your goal is to exceed your customers expectations every time and developing your Team this programme is for you!
-
Step One - Information Delivery (2 days)
-
Learning Modules:
- Understanding Communication
- Rapport - What is it?
- Quality questions
- Unique Characteristics on the Phone
- Listening and Questioning Techniques
- Directed Questions
- The Call Process
- State/Behavior/Results
- Working at your best
- Dealing with difficult Customers
- Credibility with impact
- Personality Types
-
-
Step Two - Group coaching (2 x 2 hours Sessions)
-
Session One:
- Assess retained learning
- View outcomes of implementation
- Identify gaps and discuss roadblocks
- Action Plan going forward
Session Two:
- Review Action Plan
- Revisit learning
- Introduce new learning (coaching conversation: self/others)
- Complete Action Plan
-
-
Step Three - One on One Coaching
-
Individual Coaching to embed learning and enhance practical application is available on request.
-
-
Step Four - High Performance Sales Coaching (2 days)
-
This is for your Team leaders/Sales Managers:
To understand how to manage Customer Service performance and how to coach to individual situations using self discovery and self management techniques to effect sustainable change.
- Coaching and how it fits in your big picture
- State Management
- Learning Styles
- Communication Skills
- Understanding People and Performance
- Coaching Conversation
- Video Practice and Feedback
- Action
-